Onsite Lead for the Ecommerce Managed services team providing end to end production support for B2C Eco systems. Incident management, Triage for incident resolution, provide work arounds, code fixes for issues, deliver minor enhancements. On call support for the platform, offshore coordination with the extended team, attend daily standups, participate in problem managemen

Expertise in supporting End User Computing hardware and software (Windows, MAC), including laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing (Poly, and Cisco), and VDI. Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ti

Join our team and you'll take on projects that continuously sharpen your talents for solving problems and pursue your ambitions! Cognizant, a global IT consulting firm, is looking for a Technical Support Agent with retail experience to be part of our team of specialists in Memphis, TN. Our agents are encouraged to display critical thinking, analytical skills, high attenti